Shipping policy

Shipping Policy

Last Updated: 2026

Thank you for choosing Calmability. We are committed to delivering your order quickly and reliably. The following Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders placed through Calmability are typically processed within 1–2 business days.

  • Orders are processed Monday through Friday, excluding major holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Processing time refers to the time required to prepare your order for shipment and does not include shipping transit time.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Options & Delivery Times

Calmability currently ships to customers within the United States only.

We offer the following shipping options:

Free Standard Shipping

  • Estimated Delivery: 3–6 business days

  • Available on eligible orders within the United States

Express Shipping (Paid Option)

  • Estimated Delivery: 1–3 business days

Please note:

  • Delivery time estimates begin after your order has been processed and shipped.

  • Shipping times are estimates and not guaranteed.

Order Tracking

Once your order ships, you will receive a tracking number via email.

This tracking information allows you to monitor the progress of your shipment directly through the carrier’s website.

If you do not receive tracking information within 3 business days after placing your order, please contact our support team for assistance.

Shipping Delays

While we work hard to ensure your order arrives on time, shipping delays can occasionally occur due to factors outside our control.

Calmability is not responsible for shipping delays caused by:

  • Carrier service disruptions

  • Severe weather conditions

  • Holidays or peak shipping periods

  • Incorrect or incomplete shipping addresses provided at checkout

We appreciate your patience if these situations arise.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete shipping address is entered:

  • Calmability cannot guarantee that the order can be modified once processing has begun.

  • If a package is returned to us due to an incorrect address, the customer may be responsible for additional reshipping fees to have the order sent again.

Please carefully review your shipping details before submitting your order.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please:

  1. Check around your delivery location or mailbox.

  2. Verify with household members or neighbors.

  3. Contact the shipping carrier for additional delivery details.

If you still cannot locate your package, please notify Calmability within 7 days of the marked delivery date.

Reports made after this timeframe may not be eligible for investigation or replacement.

Contact Information

If you have any questions about your order or this Shipping Policy, please contact our support team.

Email: hello@calmability.co

Our team will be happy to assist you with any shipping-related questions or concerns.